Monday - Friday
Telephone lines open
8.00 - 18.30
8.30 - 18.30
Emperor's Gate, Stevenage, SG2 7QX. Telephone: 01438 742639 Fax: 01438 746201
BANK HOLIDAY MONDAY 25th May 2020. The Surgery will be closed. For any urgent need or for 24 hour advice please call NHS111 Thank you
CARERS WEEK 8th June to 14th June 2020. This year we have had to cancel Carers week due to the Covid19 crisis. We are now doing a relay sponsored walk. Norman Phillips will be walking 2.6 miles a day from 20th May for a total of 26 days finishing on 14th June.
CARERS WEEK CONTINUED.... Carers Champions will be joining him for some or all of the days. Our target is 3K to be divided between Carers UK Carers in Herts and Crossroads. Please sponsor Sonia and Wendy by clicking the link uk.virginmoneygiving.com/Team/StevenageWalk4Carers Thank You
PRESCRIPTION INFORMATION We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 18th May 2020. Read more about EPS on the NHS website. Electronic prescriptions help save the NHS money.
REPEAT ELECTRONIC DISPENSING SERVICE. Please see information concerning this new service under Repeat Prescription Heading on this website.
IMPORTANT NOTICE : DUE TO THE CURRENT CRISIS WITH COVID-19 CORONAVIRUS OUR DOOR IS SHUT. IF YOU HAVE AN URGENT NEED PLEASE CONTACT THE SURGERY on 01438 742639 REPEAT PRESCRIPTION REQUESTS SHOULD BE POSTED THROUGH LETTERBOX ON LEFT HAND DOOR. Please nominate a pharmacy so that your prescription medication can be collected directly from them. REPEAT PRESCRIPTION COLLECTION. PLEASE GO TO RECEPTION WINDOW IN THE REAR CAR PARK. Please nominate a pharmacy so that your future prescription medication can be collected directly from them.IF YOU HAVE BEEN TOLD TO COME TO THE SURGERY FOLLOWING A TELEPHONE TRIAGE PLEASE GO TO THE DOOR AT THE REAR OF THE BUILDING & KNOCK. Thank you for your consideration at this very difficult time
CORONAVIRUS - Please use this link for advice on support for those affected by COVID19 https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19#to-support-people-affected-by-covid-19
CORONAVIRUS. The government has published online its new detailed advice on social distancing for the public in general and at risk patients in particular. This shortened link will take you to the appropriate website: https://bit.ly/38UQTYL
Dear Patients. To lower patient visits to the Surgery all appointment requests will be triaged by clinicians. Your problem details will be taken by receptionists. Patients will be given advice, a telephone consultation or an appointment. Prebooked appointment patients will be contacted. Thank you for your consideration in these challenging times.
Dear Patients, Please stay at home if you have coronavirus symptoms. Do not visit the Surgery, Pharmacy or Hospital unless you are advised to do so. You do not need to contact NHS111 to tell them you are isolating. Please use the links https://www.nhs.uk/conditions/coronavirus-covid-19/ & https://111.nhs.uk/service/covid-19 for more information
CORONAVIRUS INFORMATION - For General information please visit : https://www.nhs.uk/conditions/coronavirus-covid-19/ Also for Patients concerned they have the virus or been in contact with someone who has the virus please visit : https://111.nhs.uk/service/covid-19. NHS 111 are receiving high volumes of calls and the information on these links may reduce the need for you to call. Thank you
IMPORTANT - CORONAVIRUS. In an effort to protect our patients & staff ALL patients contacting the surgery for appointments will be asked for details of their problem. If there are any symptoms that raise any concern the patient will be asked to remain at home and we will obtain clinical advice. The patient will then be triaged over the phone by a clinician. I hope you understand the steps we are taking. If you are at all worried about this virus. For more information please use the following links https://www.nhs.uk/conditions/coronavirus-covid-19/ & https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public - This is updated daily. Thank you for your consideration
Dear Patients, You may read an article in the Comet this week about Dr Duggan and a pending GMC Case. Please be assured that Dr Duggan remains at this Practice and is seeing patients as usual. The Practice is continuing to function as normal to meet patients needs. Thank you for your continued support. Sandra Copping Practice Manager 21st January 2020
Dear Patients we are currently updating some information on our Website. Please bear with us during this time - Thank you
PATIENT PARTICIPATION GROUP - Did you know we have a Patient Participation Group? (PPG) For more details visit the Patient Group heading on this website.
NEED TO SEE A GP IN THE EVENING OR WEEKEND? GPs in Stevenage are working together as Stevenage Health Ltd to offer extra appointments from 6.30pm on weekday evenings as well as Saturday & Sunday mornings. Please call the Surgery to book these EXTENDED ACCESS appointments starting from 2nd July 2018. Please see more details on our website under the appointments heading - Thank you
GENERAL DATA PROTECTION REGULATIONS (GDPR) CAME INTO FORCE FROM 25th MAY 2018. PLEASE SEE OUR PRACTICE PRIVACY NOTICE UNDER THE HEADING ABOUT US ON THIS WEBSITE
DEAR PATIENT - WORLD CANCER Awareness Month February. Please use the link to obtain information. https://www.cancerresearchuk.org/get-involved/donate/world-cancer-day-2019
DEAR PATIENT - It is LungCancer Awareness Month November. Please use the link to obtain information. https://www.awarenessdays.com/awareness-days-calendar/lung-cancer-awareness-month-2018/
DEAR PATIENT - It is Breast Cancer Awareness Month October. Please use the link to obtain information. https://www.nationalbreastcancer.org/breast-cancer-awareness-month Please alo see useful links or more information on the screening programme
DEAR PATIENT - It is Head & Neck Cancer Month September. Please use the link to obtain information. https://www.awarenessdays.com/awareness-days-calendar/european-head-and-neck-cancer-awareness-week-2018/
DEAR PATIENT - It is Cervical Cancer Awareness week 11th - 17th June. Please use the link to obtain information. https://www.jostrust.org.uk/get-involved/campaign/cervical-screening-awareness-week Please alo see useful links or more information on the screening programme
DEAR PATIENT - It is SkinCancer Awareness Month May. Please use the link to obtain information. https://www.awarenessdays.com/awareness-days-calendar/skin-cancer-awareness-month-2018/
DEAR PATIENT - It is Bowel Cancer Awareness Month April. Please use the link to obtain information. https://www.bowelcancerawarenessmonth.org/bowel-cancer-awareness-month
BOWEL CANCER SCREENING for patients aged between 60-74 - Please see important information concerning the screening programme by clicking the link or dowloading the leaflet in our USEFUL LINKS Section
FLU VACCINATIONS ARE NOW AVAILABLE FOR THOSE 65+ AND AT RISK OR CARERS. Please contact us to make an appointment in our specialised clinics on some Fridays & Saturdays during October & November
CHILDHOOD ILLNESSES - For information please click on leaflet below on our HOME page
Care Quality Commission (CQC) RESULT OF INSPECTION - We are very pleased to be rated overall a GOOD Practice with 1 OUTSTANDING mark. To view the full report please use the link on this page of our website.
ON - LINE FACILITIES ARE NOW AVAILABLE including booking appointments & ordering REPEAT PRESCRIPTIONS & ACCESS TO MEDICAL RECORDS please visit the Surgery with photographic identification to collect your login details
CANCER AWARENESS - please see East & North Herts Commissioning Group website www.enherts.ccg.nhs.uk/be-clear-on-cancer for information
DECLARATION OF GP EARNINGS 2014/15 can be seen on this website under the heading About Us - Practice Policy
We encourage all eligible patients to take advantage of the protection that the flu vaccine offers and would encourage patients to have their vaccination administered by a Nurse in one of our flu clinics.There are many advantages to having your flu vaccination done by your own GP or nurse
Your GP practice has a copy of your full medical record so is able to best assess your risk and clinical needs, and will be able to record all the details of your vaccination in your record
PATIENTS CAN ACCESS THE NEW QEII URGENT CARE CENTRE FOR MINOR ILLNESSES & MINOR INJURIES OPEN 24 HOURS A DAY EVERY DAY- for more information visit www.newqeii.info/services/urgent-care-centre
THE PRACTICE NAMED ACCOUNTABLE GP IS DR MICHAEL DUGGAN -The 2015-2016 GP contract in England now requires the named accountable GP to take responsibility for the co-ordination of all appropriate services and ensure they are delivered where required (based on the named GP's clinical judgement) to each of their patients. Please see our Newsletter for more details.
Please complete our Friends and Family Survey from the Link below on the Home page or when you visit the Practice - forms are available in the waiting room. This is an opportunity to rate our service so we can endeavour to make continuous improvements where necessary - thank you
FRIENDS & FAMILY REVIEW we had 23 responses in September 2016. The ratings are as follows: Extremely Likely = 14, Likely = 7 Neither Likely or Unlikely = 2, Unlikley = 0, Dont Know = 0
The result of our Patient Satisfaction Survey 2015 and actions planned for the coming year can be seen in the Patient Group section of this website Thank you for your time in completing the Survey to enable us to make continual improvements to our Service. Please note you can now take part in the current years survey by clicking to link on the bottom of this page
The 2015 Practice Survey undertaken by us shows an overall satisfaction result of 98%. Thank you to those patients who took part.
NHS HEALTH CHECKS - if you are aged between 40 & 74 years old and you do not suffer with a chronic condition or take medication to lower your Cholesterol you may be eligable for a NHS Health check. Please contact the surgery for an appointment with either the GP or Nurse
OVER 75 YEAR OLD HEALTH CHECKS ARE NOW AVAILABLE. These are undertaken to ensure these patients health & social care needs are met to ensure their future wellbeing. Please book an appointment with one of our Nurses.
ANTIBIOTIC PRESCRIBING MAY NOT ALWAYS BE NECESSARY TO GET WELL SOON. Please refer to www.nhs.uk/antibiotics for more information or pick up a leaflet from the Surgery
ON-LINE BOOKING OF APPOINTMENTS NOW AVAILABLE - please see appointments section for details
SUMMARY CARE RECORDS - please see our Newsletter and Useful Links for information
Domestic Violence - please see local support contact details in the CONTACT & USEFUL LINKS section on this website
The Abdominal Aortic Aneurysm (AAA) Screening Programme is being offered to all Men in the year they turn 65. If you are older you can self refer to the programme. Please see the AAA website on www.aaa.screening.nhs.uk
Ear Care - Please see details in section 'Services' on this website
PLEASE SEE DETAILS OF THE NEW 111 SERVICE IN OUR NEWSLETTER CLICK BELOW
PLEASE DO NOT VISIT A&E INAPPROPRIATELY it wastes NHS valuable funds and resourses. Please call 111 if you are unsure of the correct pathway to use and see the 'WHICH SERVICE IS RIGHT FOR YOU' LEAFLET which directs you to the correct care pathway. Click on Useful Links or at foot of this HOME page on this website
KEEP UP TO DATE SEE OUR NEWSLETTER LINK ON THIS PAGE
CHANGE TO OUR EXTENDED HOURS - Introduction of a pre bookable evening surgery 18:30 - 19:30 from Tuesday 8th May 2012.
MORE INFORMATION REGARDING FLU JABS CAN BE FOUND ON LINE AT : www.nhs.uk/flu
The evening surgery has been offered as a result of the patients request in our recent survey. It will be inplace of the early surgery on a Monday morning
PLEASE NOTE THAT OUR PHONE LINES ARE OPEN FROM 8am - 18.30. We open our doors at 8.30 and close them at 6pm. If you arrive after 6pm for collection of a prescription please knock on our office window and we will be pleased to help you
We are looking for patients to form a Patient Participation Group. Please call the Surgery for details
There is a slight error with our Practice Leaflet. early sessions between 7am - 8am are prebookable not book on day. The website clinic list is correct.
WE ARE NOW TEXT MESSAGING CONFIRMATION OF APPOINTMENTS PLEASE LET US HAVE YOUR UP TO DATE MOBILE NUMBER AND EMAIL ADDRESS BY USING OUR ON-LINE SERVICES OR POP IT INTO RECEPTION
Smokers - we have 2 nurses specialising in smoking cessation. Please ring Surgery for appointment. Two of our patients have recently quit after 60years of smoking
New Patient Call and Information Screen in waiting room
Digital 'Book In' System Installed
FOR MEDICAL ADVICE & OUT OF HOURS
Welcome to Manor House Surgery's web site. Situated at Emperor's Gate, Chells Manor in Stevenage, we are general family practitioners with your welfare at heart.
We can offer Extended Access Appointments during the evenings & weekends. Patients need to call us to organise these appointments. Details are under the opening hours section of this website.