Doctorsstethoscope1
Manor House Surgery

Emperor's Gate, Stevenage, SG2 7QX. Telephone: 01438 742639 Fax: 01438 746201

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ACCESS

1. Speed at which the telephone was answered initially

2. Length of time you had to wait for an appointment

3. Convenience of day and time of your appointment

4. Seeing the Doctor/Nurse of your choice

5. Length of time waiting to see the Doctor or Nurse

6. Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

7. Opportunity of obtaining a home visit when necessary

8. Level of satisfaction with the out of hours service

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OBTAINING A REPEAT PRESCRIPTION

9. Prescription ready on time

10. Prescription correctly issued

11. Handling of any queries

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Obtaining test results

12. Were you told when to contact us for your results?

13. Results available when you contacted us?

14. Level of satisfaction with the manner in which the result was given

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About the staff

15. The helpfulness of the Reception staff

16. The information provided by other staff

17. The helpfulness of other staff

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And finally

18. Have you accessed our On-Line Services?

If so, How do you rate this service

19. Your overall satisfaction with this Practice

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The following questions provide us only with general information

Would you recommend this Practice?

Are you aware of the NHS 111 Service

Are you aware of the NHS Choices website?

Are you aware you can comment on the practice on NHS Choices?

ARE YOU A CARER?

24. If so, please make yourself known to the Practice and see our noticeboard and website for information on carer support in Hertfordshire.

25. Are you aware the Practice has a Notice Board for Carers?

26. Are you aware there is information on our website for Carers?

27. Do you know who the Carer Champion is for the Practice?

28. Do you know how to register as a Carer with the Practice?

 

Any further comments:

Thank you very much for your time and assistance

 

Dear Patient
We would be grateful if you would complete this survey about the practice.
It is very important to us to provide the highest standard of care. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore extremely valuable. We have over the past months in liaison with our Patient Participation Group made more changes within the Practice to help improve the 'Patient Experience' these include:

We are updating our records to enable easier ways of contacting our patients' i.e appointment confirmation by text. Please contact our receptionists to advise us of your mobile number and email address. You can also update your details on-line through our website by asking at reception for your unique login number.

PLEASE RATE EACH OF THE FOLLOWING AREAS BY TICKING ONCE ON EACH LINE:

Takingapropersurvey

"Improving the Practice" - 2015/16

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