Doctorsstethoscope1
Manor House Surgery

Emperor's Gate, Stevenage, SG2 7QX. Telephone: 01438 742639 Fax: 01438 746201

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This information outlines the Practice pathway of establishing our Patient Participation Group. It provides details of how the group was formed since May 2011 and the process followed thereafter in the endeavour to provide our patients with the opportunity to be part of Practice discussions and decision making about the quality of services provided.

1. Practice Profile: 1st April 2016

The tables below show the breakdown of the patient population as of 1st April 2016. It gives information as to the age, sex and ethnic background of the registered patients.

 

Capitation - TOTALS

Age Range

Male

Female

Total

 

0 - 5

272239511

 

6 - 16

377328705

 

17 - 24

262228490

 

25 - 34

359428787

 

35 - 44

421420841

 

45 - 54

487434821

 

55 - 64

276

211

487 

 

65 - 74

132

132 

264

 

75 +

73

87

160

 

Total

265925075166

 

 

Capitation - PERCENTAGES

Age Range

Male

Female

Total

0 - 5

5.3%4.6%9.9%

6 - 16

7.3%6.3%

13.6%

17 - 24

5%4.4%

9.4%

25 - 34

7%8.2%

15.2%

35 - 44

8.1%8.1%16.2%

45 - 54

9.4%8.4%17.8%

55 - 64

5.3%

 4%

9.3% 

65 - 74

 2.5% 

 2.5%

5% 

 75+

 1.4% 

 1.7%

3.1% 

Total

 

 

Percentages

51%49%

100%

DETAIL OF THE GENDER, AGE AND ETHNIC MIX OF PRACTICE POPULATION AND THE PATIENT PARTICIPATION GROUP (PPG)

DETAIL OF THE GENDER MIX

 MALE

 FEMALE

 

 

 

 

 

 

Practice

51%49%

PPG

38%

62%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DETAIL OF AGE MIX

17-24 

25-34 

35-44 

45-54 

 55-64

 65-74

>75 

Practice

 23%

9.4% 

15.2% 

 16.2%

17.8% 

 9.3%

5% 

3.1% 

PPG

 0

3.5%

11% 

3.5% 

 25%

18% 

 28%

11% 

 

 

 

 

 

 

 

 

 

DETAIL OF THE ETHNIC BACKGROUND RECORDED

WHITE 

 

 

MIXED/MULTIPLE

ETHNIC  

 GROUPS

 

 

British 

Irish 

Gypsy or Irish Traveller 

 Other White

White & Black Caribbean 

White & Black African 

White & Asian 

Other Mixed 

Practice

1312 

18 

 1

 72

25 

 16

11 

20 

PPG

24 

 0

 0

0

 0

 2

 

 

 

 

 

 

 

 

 

 

 

ASIAN/ ASIAN

BRITISH 

 

 

 

 

 

 

Indian

Pakistani 

Bangladeshi 

Chinese 

Other Asian 

 

 

 

 Practice

39 

 1

21 

17 

 

 

 

 PPG

 0

 0

 2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BLACK/AFRICAN/ 

CARIBBEAN/ 

BLACK  

BRITISH 

 

 

 

 

 African

Caribbean

Other Black 

Arab 

Any Other 

 

 

 

 Practice

113 

15 

15 

 

 

 

 PPG

0

 

 

 

From the above information of Practice Population, Age and Ethnic Origins the profile shows:

 

 Practice Demographics

 Patient Participation Group

Sex Population                              

 even split male & female

24% more female

Age Population                              

82% under 55 years old

18%   over 55 years old

43% under 55 years old

57% over 55 years old

Ethnic Origin                                  

77% White British

23% Other

85% White British

15% Other

We have continuously promoted the work of our PPG to all patients by the use of Newsletters, Website, The Waiting Room LCD Screen and Posters and invited patients to join. The need to increase our group to represent our registered patient list has been discussed with our PPG and is one of the priorities for the coming year as detailed in item 6 of this report.

As highlighted in the tables above the Practice has a young population with 82% being under 55 years old. Our disease prevalence registers are therefore generally low compared to national figures as shown below:

 

DISEASEPractice PrevalenceNational Prevalence
Asthma5.8 %6.0%
Atrial Fibrillation0.7 %1.5 %
COPD1.0 %1.7 %
Cancer1.5 %1.9 %
Cardiovascular Disease Primary Prevention0.5%2.2 %
Dementia0.3 %0.6 %
Heart Failure0.3 %0.7 %
Hypertension8.9 %13.7%
Mental Health0.6 %0.8 %
Peripheral Arterial Disease0.3 %0.7 %
Palliative care1.2 %0.2%
Secondary Prevention of Coronary Heart Disease1.6 %3.3 %
Stroke And Transient Ischaemic Attacks (TIA)0.8 %

 

1.7 %

These are our current opening times:

 

Times

Contact Number

You can call the Surgery

8am – 6.30pm

Monday to Friday

01438 742639

The surgery reception is open

8.30am – 6pm

Monday to Friday

 

For emergencies outside of the Surgery times please call 111

6.30pm – 8am

Monday to Friday

Weekends

Bank Holidays

111

Surgery Appointment Times

Please see the appointment schedule on this website or in our Practice leaflet also available on this website

01438 742639

We offer early morning appointments every   Thursday

bookable in advance

7am – 8am

01438 742639

We offer late afternoon appointments every Tuesday bookable in advance

6.30pm – 7.30pm

01438 742639

We offer Saturday morning appointments

with both GP and Nurse

The 1st Saturday of the month bookable in advance

9.30am – 10.30am

01438 742639

 

2. Development of the Patient Participation Group

From May 2011 the Practice started the development of the PPG (Patient Participation Group) as follows:

Advertisement on our Practice Website
Advertisement on out Waiting Room LCD Screen
Patient information Leaflet
Face to Face contact
During consultations
Opportunistically on the telephone
Advertisement in Our Newsletter

Interested patients were asked to complete a form with details of their contact telephone numbers and email addresses.

Our PPG is currently made up of 28 patients, This is a continual development and we will be advertising in the entrance to the Surgery and patients from the group will be attending the Surgery periodically during the year to promote the group.

The patients on our PPG are made up of the following groups:

Description Number Percentage
Male 11 38%
Female 1762%
Under 50 years 1138%
Over 50 years 17 62%
Ethnic Origin British 2486%
Other ethnic origin 14%
On a disease register 1968%
Carer 00

The above reflects the patient population. However there is a requirement to increase younger members. The Practice is continuing to engage with this population and part of the actions being undertaken as agreed with the PPG is to promote the group by SMS messaging and email and also by introducing an information board in the entrance to the Surgery during the coming months. The Practice continues to request patients to update their contact details with us so that this can be more widely achieved. Furthermore, as part of the PPG actions the Practice publishes a quarterly newsletter and is posted on our website and emailed to patients. A copy is on show in the waiting room with advertisements on our website and LCD screen. We have gained 2 new active members this year .The recruitment drive for membership is continually being discussed at the PPG meetings a notice has now been added to our patient registration questionnaire in an effort to recruit new patient members.
We are very grateful for the support our PPG is giving us. Our members regularly attend the PPG Locality meetings for us and also other PPG engagement events during the year.

3. Priorities for the Patient Participation Group last year (2013) and how they have been addressed

The priorities agreed with our PPG in March 2014 included the following:

4. Priorities for the Patient Participation Group this year (2014) and Patient Survey Criteria

It was necessary for the Practice to undertake a further Patient Survey this year to assess patient feedback on the recent changes made by the Practice in liaison with our Patient Participation Group and help improve the 'Patient Experience' these include:

The Patient Participation Group agreed to work on the results of the Survey and discuss any action and changes that could be made to improve our services for the patient.

A questionnaire was prepared to cover key elements of patient satisfaction. It was given randomly to 115 patients visiting the Practice. It was decided this year not to undertake a postal survey as responses in previous years were very low .There was a 100% completion of the 115 questionnaires given to patients visiting the Practice.

The Survey questions and results can be viewed on our website under the heading Patient Survey. A copy is also available from the Practice.

5. Patient Group meeting to discuss the Survey results

Invitations were sent and emailed to the Patient Group to attend a meeting to discuss the results.

A meeting was held on 11th March 2015 to discuss the findings.

6. Survey Result Action Plan

The priorities from the Survey were discussed with the Patient Group at the meeting and it was agreed that the priorities for addressing were as follows:

 The Practice action plan to instigate change is as follows:

MARCH 2015

Patient Group Pathway

pathway
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