Doctorsstethoscope1
Manor House Surgery

Emperor's Gate, Stevenage, SG2 7QX. Telephone: 01438 742639 Fax: 01438 746201

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Our Patient Participation Group is a group made up of patients and staff that represent our practice population. We meet quarterly, to ensure that patients are involved in decisions about the range and quality of the services we provide. We want to seek the views of our patients, and ensure that patients are engaged with changes to the practice.

Survey Result Action Plan

THE GENERAL PRACTICE PATIENT SURVEY (GPPS) July 15 March 2016

The results of the GPPS about this Practice were taken from the GP Patient website www.gp-patient.co.uk and were published in July 2016.

41% with a preferred GP usually get to see or speak to that GP
71% were able to get an appointment to see or speak to someone the last time they tried
58% find it easy to get through to this surgery by phone
81% find the receptionists at this surgery helpful
89% say the last appointment they got was convenient
79% describe their experience of making an appointment as good
53% usually wait 15 minutes or less after their appointment time to be seen
49% feel they don't normally have to wait too long to be seen
80% say the last GP they saw or spoke to was good at giving them enough time
81% say the last GP they saw or spoke to was good at listening to them
86% say the last GP they saw or spoke to was good at explaining tests and treatments
80% say the last GP they saw or spoke to was good at involving them in decisions about their care
76% say the last GP they saw or spoke to was good at treating them with care and concern
90% had confidence and trust in the last GP they saw or spoke to
93% say the last nurse they saw or spoke to was good at giving them enough time
93% say the last nurse they saw or spoke to was good at listening to them
91% say the last nurse they saw or spoke to was good at explaining tests and treatments
88% say the last nurse they saw or spoke to was good at involving them in decisions about their care
94% say the last nurse they saw or spoke to was good at treating them with care and concern
84% had confidence and trust in the last nurse they saw or spoke to
82% are satisfied with the surgery's opening hours
97% describe their overall experience of this surgery as good
69% would recommend this surgery to someone new to the area


SUMMARY

The Practice is overall pleased with both the results of our Practice Survey and the GPPS and feels it reflects the endeavours we have made to improve the patient's perception of this Practice. However we realise there is continued work to be done in the following areas:

Access to Preferred GP - As a single handed Practice established by Dr Duggan with now over 5000 patients it is a problem for him to be accessible to all his patients.
Appointment access - A review of the number of appointments available will be undertaken to ensure access targets are met.
Telephone Access - We are concerned about the current GPPS result but it does not reflect the result of our own survey result. We will be reviewing the appointments available on-line to try to reduce the need to call us. We have also introduced the Electronic Prescribing System which we hope will improve access.
Patient waiting times - Our survey revealed a more positive result and with continuous monitoring we are hopeful this will be sustained.
Recommendation to someone new - The current Friends & Family question reveals a more positive result and this will be monitored on a monthly basis.

 

This Survey outcome has been reported to the Patient Participation Group who have discussed the findings and prepared actions to assist in improvements to our Service. These are:

 

 

 As a result of the Survey our opening times remain the same for 2015. They are:

 TimesContact Number
You can call the Surgery8am – 6.30pm
Monday to Friday
01438 742639
The surgery reception is open 8.30am – 6pm
Monday to Friday 
 
For emergencies outside of the Surgery 
times 
please call Herts Urgent Care
6.30pm – 8am 03000 333333 or 111
Surgery Appointment TimesPlease see the appointment schedule 
on this website or in our 
Practice leaflet also 
available on this website
01438 742639

We offer early morning appointments every Thursday bookable in advance

7am – 8am01438 742639

 We offer evening appointments every Tuesday bookable in advance

6.30pm - 7.30pm01438 742639
We offer Saturday  morning appointments
with both GP and Nurse
The 1st Saturday of the month bookable 
in advance 
9.30am – 10.30am01438 742639

MORE DETAILS REGARDING OUR PATIENT GROUP CAN BE FOUND ON BY ACCESSING PATIENT GROUP PATHWAY UNDER THE HEADING PATIENT GROUP ON THIS WEBSITE
MARCH 2015

Patient Participation Group

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